This Privacy Policy explains how Sigma Technical Group, LLC ("we", "our", "us") collects, uses, and protects information when you visit sigmatechnicalgroup.com or interact with our services. We are committed to transparency, intentional design, and safeguarding your trust.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
Contact Form Submissions: When you submit a form, we collect your name, phone number, email address, and any additional information you choose to send us.
Any information you choose to provide through our forms is voluntary, and you may decline to submit certain details.
1.2 Information Collected Automatically
Analytics Data: We use tools such as Google Analytics or similar services to collect anonymized or pseudonymized usage data, including:
- Pages visited
- Time spent on site
- Browser type and device information
- Referring URLs
- General, non‑precise geographic location
Server & Error Logs: Our systems automatically record technical information such as IP address, timestamps, user agent, and error traces for security, debugging, and performance monitoring.
Cookies & Tracking Technologies: We may use cookies for analytics, performance, and essential site functionality. Future features may introduce additional cookies.
1.3 Information From Third Parties
Third-Party Review Platforms: If we display testimonials pulled from external review platforms, we may process publicly available review data.
AI Chatbot Interactions: If you interact with our AI‑powered chatbot, we may collect the content of your messages to improve functionality, ensure safety, and provide accurate responses.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide customer support
- Improve site performance, reliability, and user experience
- Monitor and secure our systems
- Analyze traffic and usage patterns
- Display testimonials
- Operate and improve AI‑driven features
- Maintain internal administrative tools and logs
3. Legal Bases for Processing
Depending on your location, we may rely on:
- Legitimate interests
- Consent
- Contractual necessity
4. How We Share Information
We do not sell your personal information.
We may share information with:
- Service Providers: Analytics platforms, hosting providers, security tools, and similar vendors
- Legal Authorities: If required to comply with applicable laws or respond to lawful requests
- Business Transfers: In the event of a merger, acquisition, or restructuring
All third‑party services are selected with care to ensure they meet industry standards for privacy and security.
5. Data Retention
We retain information only as long as necessary for:
- Providing services
- Maintaining security and logs
- Meeting legal obligations
Analytics data may be retained according to the policies of the third‑party provider.
6. Cookies & Tracking Technologies
We may use:
- Essential cookies for site functionality
- Analytics cookies for understanding usage patterns
- Performance cookies for improving reliability
You may control cookies through your browser settings. Future features may introduce additional cookie categories.
7. AI Chatbot Data
If you interact with our AI‑powered chatbot:
- We may store conversation logs for debugging, safety, and feature improvement
- We do not use chatbot data to build user profiles
- Sensitive information should not be submitted through the chatbot
8. Testimonials
If we display testimonials from third-party review platforms:
- Only publicly available review content will be shown
- We do not modify or alter reviewer identities
- Reviewers may contact the original platform to edit or remove their reviews
9. Security
We implement reasonable technical and organizational measures to protect your information, including:
- Secure hosting infrastructure
- Access controls for admin areas
- Logging and monitoring
- Encryption where appropriate
No system is perfectly secure, but we take security seriously and continuously improve our safeguards.
10. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Accessing your personal data
- Requesting correction or deletion
- Opting out of analytics tracking
- Withdrawing consent
To exercise these rights, contact us using the information below.
11. Third‑Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices.
12. Children’s Privacy
Our site is not intended for children under 13, and we do not knowingly collect information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
Sigma Technical Group, LLC
Fort Worth, Texas, USA
Email: privacy@sigmatechnicalgroup.com